Acceptable Use Policy

This Acceptable Use Policy ("AUP") applies to all use of the Penzago platform and is part of your agreement with GETREFLOW LLC ("Penzago") — the Master Subscription Agreement (MSA) for customers with an executed Order Form, or the Terms of Service for all other customers. Penzago is a service of GETREFLOW LLC (d/b/a Penzago). Capitalized terms have the meanings given in that agreement. Penzago's messaging programs run on shared, carrier-registered infrastructure — one customer's abuse can degrade deliverability or trigger enforcement for everyone. The rules below are enforced accordingly.

1. Prohibited Lead Sources

Customer must not submit to the Service, or cause the Service to message, any contact:

• from a purchased, rented, traded, or harvested list, or from a data broker or lead reseller, unless the underlying consent specifically named Customer and meets the consent requirements of the Agreement;
• whose consent was obtained by a pre-checked box, a disclosure materially different from the messages actually sent, or as an undisclosed condition of purchase;
• obtained by scraping websites, directories, or social platforms; or
• known by Customer to have opted out of Customer's communications through any channel.

2. Prohibited Message Content

The following content categories may not be sent through the Service's messaging channels (per carrier and CTIA/10DLC rules, these are blocked regardless of recipient consent):

• SHAFT-C: sex/adult content; hate speech or harassment; alcohol, firearms, or tobacco/vape marketing without the age-gating carriers require (in practice, not supported on the Service); cannabis, CBD, or kratom (federally non-compliant on U.S. messaging regardless of state law);
• illegal goods or activities, fraud, phishing, or deceptive claims (including deceptive sender identity or "spoofed" branding);
• high-risk financial content prohibited by carrier programs: payday loans, debt relief/forgiveness, cryptocurrency solicitations, stock tips, multi-level marketing, "work from home" schemes, and third-party lead-generation resale;
• content targeting minors; and
• malware, or links through public URL shorteners (bit.ly and similar shared-domain shorteners), which carriers treat as spam signals.

3. No Consent or Compliance Circumvention

Customer must not:

• disable, bypass, degrade, or attempt to work around the Service's opt-out processing, suppression lists, quiet-hours send windows, sender identification, unsubscribe links, or AI-disclosure features;
• re-submit, re-format, or rotate identifiers for a contact who opted out (including moving an opted-out number to a different playbook, list, or campaign);
• misrepresent the origin, consent basis, or sender of any message, or configure any AI feature to deny being automated;
• use the Service to send messages on behalf of any business other than Customer's own business — the entity named on the Order Form or on the account (no resale or bureau use without a separate written agreement); or
• falsify consent records or timestamps.

4. Platform and System Integrity

Customer must not: probe, scan, or test the vulnerability of the Service; access another tenant's data; overload the Service or use it to build a competing product; use Connected Account integrations in violation of the underlying platform's terms; or upload malicious code.

5. Consequences

• Warning and cure. For violations Penzago reasonably believes are inadvertent and low-risk, Penzago will notify Customer and set a cure period.
• Immediate suspension. For violations that create carrier, platform, legal, or deliverability risk — including any purchased-list indicator, SHAFT-C content, consent-circumvention attempt, or complaint-rate spike — Penzago may suspend the affected campaign, playbook, number, or account immediately, with notice within two (2) business days.
• Termination. Material or repeated violations are grounds for termination for cause under the Agreement.
• Liability. Customer is responsible under the Agreement for claims, carrier penalties, and remediation costs arising from its violations. Penzago may remove or block specific content or contacts as needed to comply with law or carrier requirements.

Reports of suspected abuse: hello@getreflow.ai.